The following case studies show you different aspects of interaction design, as carried out in practice – both in research and in industry. They are summarised in the book, but here we present a more detailed description.
Each case study includes a downloadable pdf file, and a screen-readable version to be browsed online.
7.1 Data gathering for the Safer Handover project
The Safer Handover project was initiated by the UK's NHS Connecting for Health. They wanted to know whether there was a 'common core data set' i.e. a set of data that health professionals would need to know at every point of transfer i.e. whenever a patient moved from one health setting to another eg. home to hospital, ambulance to emergency department, one department in a hospital to another, or whenever there was a change of shift.
10.1: Persona-driven development in the City of London
Caplin Systems is based in the City of London and provides a framework to investment banks that enables them to quickly build, or enhance, their single-dealer offering, or to create a single-dealer platform for the first time.
11.1 Deaf Telephony: Community-Based Co-Design
The Deaf Telephony project set out to assist South African Deaf people to communicate with each
other, with hearing people and with public services. The team currently comprises researchers from
the University of Cape Town (UCT), the University of the Western Cape (UWC), the Technical
University of Delft (TU Delft) and the Deaf Community of Cape Town (DCCT-an NGO).
13.1 Evaluating YouTube
YouTube's mission is to create 'an online video community' that allows members to communicate about the videos on bulletin boards and via social-networking tools.
14.1 Ensuring Accessibility and Section 508 Compliance for the Recovery.gov web site
The American Recovery and Reinvestment Act (the Act) became law on February 17, 2009 with the intention of infusing $787 billion into the United States economy to create jobs and improve economic conditions. The Act (informally known as “the Stimulus Bill”) established an independent board, the Recovery Accountability and Transparency Board, to oversee the spending and detect, mitigate, and minimize any waste, fraud, or abuse.
14.3: Communicability evaluation
Clarisse de Souza (2005) and her colleagues have developed a theory of HCI—semiotic engineering—that provides a series of tools for HCI design and evaluation.
Blind users experience the Internet
Vanessa Evers and Hans Hillen from the University of Amsterdam discuss the redesign of a website’s information architecture to provide audio navigation to assist blind users...
Universal Usability: Web Fun for Individuals with Down Syndrome
Assadour Kirijian and Matthew Myers, from A.K.A. New Media Inc. in Toronto, Canada, usability consultants and specialists in Down Syndrome worked with individuals with Down Syndrome to create a set of online tools to help individuals with Down Syndrome learn and practice the basic skills required to use the Internet...
Supporting Collaboration for choosing Holidays
The goal of the eSPACE project was to help agents and customers collaborate more effectively when developing complex, tailor-made products like round the world holidays, hi-fi systems, insurance portfolios, fitted kitchens, or digital TV packages.